AI for appliance repair

What about robots

Written September 19, 2026. Everything else on this site is practice: what runs in my shop, what I’m building, what I’ve planned. This chapter is the one exception. It’s where I think this is going, and what I think we should get ready for. The facts in it are dated and checked. The belief is mine, it runs ahead of the facts, and I say so where it does.

Where this chapter came from

Two nights ago I said out loud that robots will replace every hands-on job, and I wanted a chapter that said so. Instead I wrote a research brief, sent it to one AI, and had a second AI open every number in the answer at the company’s own release, the government’s own page, or the paper itself. Two passes, about a hundred claims opened, nine small corrections, nothing invented. What survived is below. What didn’t survive is any date. Nobody I could find, in any company or any government office, has one they’d defend. So I’m going to give you mine, and I’m going to tell you plainly that I can’t defend it either.

What’s true this week

What’s true about our trades

This is the part I didn’t have two nights ago. Each line was opened at the source.

What I take from it, today

The factory version of hands-on work is starting to work. The house-call version isn’t, and nothing in the research says when it will.

A factory buys the robot and then spends money making the world around it boring: same parts, same shelves, same light, same floor. A house is the opposite on purpose. Every machine is a different year, brand, and install. The sticker is faded. The dryer is stacked on the washer in a closet with no light. The floor slopes. The customer is in the doorway asking whether to fix it or replace it, and you answer with your eyes, your ears, a wet finger, and thirty years of “I’ve heard that sound before.” No machine announced this year is close to that, and the companies building them aren’t claiming otherwise.

A line from the research I keep coming back to: a robot doesn’t have to beat a good tech. It has to beat a vacancy. That’s already happening on warehouse night shifts. It isn’t happening in laundry closets. Yet.

What I believe is coming

Here is the belief, labeled as belief. I think physical labor, all of it, gets replaced. Appliance repair, plumbing, electrical, painting, home building, cleaning, landscaping, the whole list. My range is ten to twenty years, and if the machines keep learning at the rate the T-shirt story suggests, it could be five. I can’t defend any number in that range, and neither can anyone selling you one.

The evidence above runs against the five-year end of my range and says nothing that supports the ten. I know that. I’m keeping the belief anyway, and I’m putting the evidence next to it so you can weigh them yourself instead of taking my word.

The reason I believe it is a chain, and I’ll show you the links so you can see which ones aren’t there yet. A machine that can learn any skill from watching, then a machine that can design and build other machines, then machines that can do anything a person can do with their hands. The first link has a foot in the door: Toyota’s jigs and China’s training center are that link at the factory. The second and third are steps nobody has taken. I believe they get taken. That’s a belief about the direction, not a measurement of the date, and I’ll come back and change this paragraph when I’m wrong about either.

What to get ready for, as a shop

Whether it’s five years or twenty, the shop that’s ready looks the same. These are in order.

  1. Take the office half now. Phones, booking, tickets, the manual you photographed last year. That’s software, and it’s already here. That’s chapters 1 through 5. Every month you run it is a month of records the next step needs.
  2. Own the shop’s memory. Your tech sheets, your ledger of what failed and what fixed it, your pricing rules, your customers. If a machine ever learns your trade, it learns it from records like these. Keep them yours, in your files, not in somebody’s app.
  3. Keep the hands sharp, and hire while the hands still matter. They’re the moat for as long as the moat lasts. A green tech with the system is worth more than either alone. The government says my trade adds 800 jobs in ten years; it says HVAC adds 48,000. Read your own trade’s number before you plan a hire.
  4. Learn to teach a machine. China put “robot trainer” and “robot data collector” on the books this month. Toyota’s workers teach ELEY by doing the job with jigs on their fingers. The person who knows the work and can show it to a machine is a job that exists now. Thirty years of hands may be worth more as a teacher than as a worker. I had the idea of recording my own hands through camera glasses to train a machine. The research found the market for that: a public hub with 791 robot datasets from 235 people, and nobody paying for any of them yet. Whether a tradesman’s recordings are worth something to anyone is still unknown.
  5. Be the shop that leases the robot, not the shop it replaces. No such lease exists for a residential trade today; the research looked. When one does, somebody local is going to be the one who rents it, sends it, and answers the phone when the customer says it scratched the cabinet. Be that shop. That’s the same business you have now with a different truck.
  6. Keep the doorway. The customer who can say “no robot” is the same customer who says “send Marc.” The conversation where you tell them the truth about repair versus replace is the last thing to go, and it’s the thing they come back for. Everything above serves it.

What would change my mind

Sooner: a paid service call in a stranger’s house finished by a machine with nobody from the shop in the room, with an invoice and the customer’s signature. A licensing board saying a machine may do the regulated work without a licensed person present. An insurer publishing a policy, with a price, for a robot working inside a customer’s home. A robot-employee lease offered to a one-truck trade for less than a tech’s loaded cost.

Never, or much later: five more years of factory robots getting better at factories and no better at houses. The government’s ten-year numbers for the licensed trades still pointing up in two more releases. The scorecard’s dates slipping further out instead of pulling in.

What I still don’t know

Whether a board would count a licensed person watching a machine over a camera as “the licensed person did the work.” What it would cost to insure one in a customer’s house. Whether a health department would ever allow a kitchen with no person in charge. Whether my hands on video are worth a dollar to anyone. Those are the questions the research came back with “nobody knows” on, and each one names the document that would answer it. When one of those documents exists, this chapter gets a new date.

What I’d do

Keep the hands. Use the software now, because the shop that still answers with voicemail is your competitor this year, and the robot in the warehouse isn’t. Watch factories first: Digit 5 early access in 2027, Toyota’s rebuild after 2028. If a humanoid starts doing useful work in a stranger’s kitchen, you’ll hear about it from a customer before you hear it from a keynote. And when you do, be the one holding the lease.


Back to the front page. That is the last chapter.