Written the night the guide went up, for two kinds of people.
First, the ones sitting at a desk who can see the software coming for their job. I build some of that software. The assistant that answers my shop’s phone does a job that, in most shops, is somebody’s whole job, and I’m not going to pretend otherwise. But here’s the other half. I don’t think the work that happens in somebody’s kitchen with a tool in your hand is going away. And the office half of that work, the phones, the books, the tickets, the scheduling, the part that eats a one-person business’s evenings, is the part the software can do now. The guide says which parts run in my shop today and which I’m still building.
Second, the ones already running a service business: plumbing, electrical, HVAC, cleaning, landscaping, pressure washing, window washing, camera install, TV mounting, appliance repair like me. Here’s what I think, and it’s a belief, not a measurement: those people at the desks are going to come looking for our work, and there’s plenty of it. It’s on us to be ready to hire them and teach them. This guide is one shop’s way of getting ready.
So I wrote it down. Free, seven chapters, plain English, no programming, no course, nothing to buy at the end.
Start at the front page. The blue chapter names there are links; tap one.
It’s written for appliance repair because that’s what I do, but the trade is two words on the front page. Change them to yours. Some of these trades take a license and years to learn. Some you can start in a month with a truck and a ladder. Check your own state on which is which. The guide is about the office half either way.
If you get lost, tell me where. That’s all I want back.